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Capital Improvements

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1. Who do I contact regarding the status of a specific capital improvement project

Please contact the City's Public Works Department at 512-352-3633

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City Government

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1. How do I volunteer to be on a City Board?

The City Council appoints members to all City Boards and Commissions as members terms expire. Each committee has a number of appointments. For more information on current vacancies, contact the City Clerk.

Application

2. How do I get a copy of an ordinance or any other city document?

The City Clerk is responsible for providing access to city documents through the Open Records Act. Many of the Ordinances are available on this website. Contact Dianna McLean, City Clerk, at 352-3676 or dianna.mclean@taylortx.gov for more information.

3. How often does the City have an election?

The City follows the General Election calendar and rules for the State and County. Council member's serve three year terms that are staggered with most Municipal General Elections held in May. Find more on our Election page here: City Elections | Taylor, TX - Official Website (taylortx.gov) 

More...

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Employment

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1. How do I apply for a job with the City?

Job openings are posted on the website here: Employment Opportunities 

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Finance

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1. Where do I pay my water bill?

For our customer's convenience, utility payments may be made at 400 PORTER STREET during regular hours 8 a.m. to 5 p.m. or by using the After Hours Drop Box. Please do not make cash payments in the drop box.

Online Utility Bill Payment

Pay water and garbage bills online by visiting our online payments website. A $3 processing fee will be charged for this service. Check with your bank provider for their policies regarding online payment. Some banks require up to 10 days to make your payment and late fees could apply if your bank does not get your payment to us on time.

Automatic Bank Drafting Service

In an effort to provide better service, the City offers electronic bank drafting service for monthly water bill payments. This can be arranged by the Utility Billing Department. Complete the Automatic Bank Draft Authorization Form.

Credit Card Payment by Telephone

Customers may pay their water utility bill by telephone using a MasterCard or Visa credit card. To pay by telephone through an automated line with a credit card, customers may call 888-630-1666 (notice: a $1.25 IVR fee will be charged for the Automated Phone Line System). A $3.00 convenience fee will be charged on all credit card transactions.

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Fire Department

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1. Where are the fire stations located in town?

The City of Taylor currently has two fire stations in operation:

• Station 1 on the corner of Second Street and Washburn Street
• Station 2 at 705 Carlos G. Parker Blvd. NW.

Taylor Fire Department Administration Office is located at 304 E. 3rd Street. 

For non-emergencies, please contact Administration at 512-352-6992.

For life-threatening emergencies, please call 9-1-1.

Sign up for City of Taylor alerts and Warn Central Texas

2. When do I change my smoke detector batteries?

The best time is when the clocks move up or back (Daylight Savings Time). Just remember "Change your Clock, Change your Battery!"

3. Why do both a fire truck and an ambulance always show up for a medical emergency?

When a 911 call comes in, dispatchers often are not given precise or complete information. As such, units are dispatched on a worst-case scenario. To ensure the highest level of care, LFD sends the closest fire engine (staffed with a minimum of three personnel) or squad (staffed with a minimum of two personnel). Williamson County EMS sends an ambulance (staffed with two paramedics).

No medical call is “routine.” Most require assessing the patient, obtaining their vital signs, providing oxygen therapy, and moving them, at a minimum. EMS may also need to place an advanced airway, administer drugs intravenously, or monitor cardiac conditions. All of these procedures are completed more efficiently when the appropriate amount of help is on scene. Efficient care is our goal, and efficient care often is the difference between life and death.

Unfortunately, units have no way of knowing what they will encounter on a call until they arrive. They work in a “what if” and “all risk” business. Responding to the unknown is public safety.

4. Why do so many units respond to “simple” incidents?

Dispatch always assigns units for a worst-case scenario. Time is also of the essence in emergency situations. Our response typically includes an engine or two engines and a supervisor. Other units might include Taylor Police patrol officers, Williamson County Sheriff’s patrol deputies, and a Williamson County ambulance.

Getting the correct number of responders to the side of the patients is the priority, but not all responders are needed to directly touch the patient. For instance, often times you will see two large fire engines and multiple other EMS and Police units at what appears to be a very minor vehicle collision. This is done to protect the citizens involved in the collision, protect the citizens driving near the collision, protect the emergency personnel providing care and all while facilitating the removal of the damaged vehicles so that the roadway can be reopened.

5. Why do fire trucks go through a red light with lights & sirens then turn off their lights and slow down?

Most likely, the call has been canceled. This often happens when the first unit arrives at the scene, surveys the situation, and determines that the request for assistance can be handled by that individual unit. Therefore, the other units will then be canceled so they are ready to take another call.

Firefighters will tell you, this cancelation always seems to happen as the big red truck comes up to an intersection and surprises the citizens in their vehicles sitting at the traffic light. It is often times safer to complete the passage of the intersection and then turn off all of the lights and siren rather than turn them off as drivers have already reacted to the apparatus’ presence.

6. Why do firefighters go to the grocery store together on a fire truck while on duty?

Your Taylor firefighters are always ready to respond. One of the unique oddities of the trade is that the shifts are 24 hours long. The company an individual firefighter is assigned to becomes a surrogate family. Firefighters eat together, spend 24 hours (and sometimes 48 hours) together at a stretch, have disagreements, laugh, and generally experience long periods of busy work interjected with short bursts of life threatening and split-second decisions. Firefighting has long been recognized as one of the most stressful careers available.

The Taylor Fire Department encourages it’s firefighters to sit down with each other at least once a shift and have a meal together. It is very much like having dinner with your family at home. Meals are often filled with lots of general conversation and lots of laughter. In order to facilitate some of these meals, the firefighters go as a group to the grocery store. They go as a group so that they can (and often do) stop shopping, leave the grocery cart where it sits, and respond to a request for assistance from the citizens.

Our firefighters are never far away from the engine or each other. They get no formal “breaks.” Even though they may be buying groceries, these firefighters are still available for 911 calls.

7. Why are the fire engines left running on calls?

In the fire station, engines are always plugged into a “shore line” to keep the batteries charged and the engine warm so it is ready to go.  This is not an option while on scene. Power from the running engine is required to run the pump and distribute water. It is also needed to control climate within parts of the engine to properly store and transport medications that may be needed during a medical emergency. The motor also powers lights and emergency flashers.

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General City

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1. How do I dispose of bulk garbage items?

The trash company will remove one bulk item per week on your trash day. Please contact Utility Billing at 512-352-2066 to request a bulk item pick up prior to your trash day. No construction material (wood, sheetrock, carpet, etc.) will be removed. Also any item that may have contained Freon will only be removed with a certificate stating that the Freon has been removed.

2. Can I have a garage sale in my yard?

City Ordinance allows each residence to have one garage sale per quarter (no more than four times a year). Signs are only allowed on property where the sale is being held. No permit is required.

3. How do I contact the Animal Control Officer for loose or lost animals?

Sandra Perio is the City Animal Control Officer and can be reached through the Non-Emergency Police Dispatch office at 512-352-5551.

4. Is there a map of the City Limits with the Extraterritorial jurisdiction?

Maps can be found here, and is available from the Development Services Department at City Hall, 512-352-3675 Opt: 3.

View copy of map

5. Where do I pay my property taxes?

The City of Taylor and the Taylor Independent School District contract with the Williamson County Tax Assessor to collect taxes at the local tax service center located at 412 Vance Street. They can be reached by phone at 512-943-1601or on their website: https://www.wilco.org/PropertyTax

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Library

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1. How do I get a Library card?

Come to the Library and present a current picture ID and proof of current residence, like a valid driver’s license. You can also apply online for a library card by going to the TPL Catalog and clicking the SIGN UP button in the upper right.  Instructions are included.

If you live in Taylor city limits, work for the City of Taylor or have a student who goes to school in Taylor, there is no charge for a card. If you live outside of Taylor, there is a $10 annual charge for an individual and $25 annual charge for a family. For more questions about proof of residence or ID, call the Library at 512-352-3434.

2. How much are overdue fines?

Overdues are .10 cents a day per item, but $1.00 per day for DVDs. Fines accrue for each item for each calendar day. Overdue fines cap at $5 per item.  If you have an outstanding fine or fee, you can pay online by signing into your account (use the Catalog page, upper right) where you can pay through PayPal.

3. How do I manage my library account?

Your library account is accessible through the Library Catalog page, signing in with your library card and primary phone number (no dashes).  There are some instructions when you click the LOG IN button on the upper right of the Catalog page.

Once you are in your TPL account, you can renew your own materials, place reserves on items, keep a list of books you might want to read, and pay any fines & fees through PayPal.  If you have questions, please call: 512-352-3434.

4. How can I renew my library materials?

You can renew your materials in person, or by phone (512-352-3434) or by e-mail (bookrenew@taylortx.gov). You can renew an item up to 4 times, as long as no one has a reserve on the item. Likewise, you can renew through your library account via the Library Catalog page.

5. What about e-books at the Library?

Yes! We have eBooks and digital audio books through Overdrive. You must have a valid Taylor Public Library Card, up to date with fees under $5.00. Go to the Library’s Catalog, log into your library account and then you have access to e-resources including:  Overdrive, TumbleBooks,  SimplyE, and the TexShare Databases. Again, this access is through your library account.  We do not have an e-library card at this time.

6. Does the Library have public computers to use?

The Library has 14 public computers for use when we are open.  You start at the Sign In Station.  If you have an assigned password, use that. Otherwise, use a guest pass, available upon request.  There are limits for length of sessions, so check with staff.  The computers are networked to a b&w/color printer. After you chose what you print, and send it off to be printed, you must next sign into the print release station.  From there you can see your print jobs, delete ones you don’t want, etc. You must pay the coin-op next to the printer before you hit print.  Feel free to ask library staff for assistance.

7. Does the Library have WiFi?

Yes, the library has free WiFi inside and outside of the building.  (see the WiFi Policy)  Library WiFi extends out to front porch and into the parking lot.  Look for the TaylorLib internet access through your device’s settings.  No password required.  WiFi is all week long, but is restricted to 6:00 AM to 11:00 PM.

8. Printing, Photocopies, Scanning, Faxing, Notorizing?

Sorry, we do not have faxing  or notary services   The Library maintains a list of other providers where you can go in town or nearby.  Just give us a call at 512-352-3434.

Printing is available in b&w or color.  You can send a print job through a public computer or you can use the PrinterOn app to send a document straight to Print Release station by the public computers.  

We have a new photocopier that does very nice printing, in b&w only.  Copies are .10 per page, with a coin-op to the side.  This new photocopier also has a scanning feature--you must bring your own flash drive to save your scan.

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Municipal Court

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1. Who can I contact regarding a traffic ticket I received in Taylor?

The City Municipal Court is located at 109 West 5th Street. Contact Judge Randall Pick or the Municipal Court Clerks at 512-352-5977 for more information concerning any court matter.

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Parks and Recreation

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1. How do I rent the pavilion?

Fill out a rental application and turn it in to the Parks & Recreation Department at 1412 Davis St. or call 512-309-6266. For rental rates, visit Park Facility Rental Information.

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Police

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1. How do I renew my drivers license?

You may renew your drivers license in person at the Texas Department of Public Safety office at 4th and Vance Streets in Taylor. You may also renew your drivers license online on the DPS website.

2. How do I learn of registered sex offenders in a community in Texas?

You may determine the presence of registered sex offenders in any area in Texas by utilize the Texas DPS Sex Offender Database.

3. Is there a way for me to register my vehicle online instead of going to my local tax office?

Yes! You may renew the registration of your vehicle using the TxDOT Vehicle Registration Renewal .

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Streets

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1. When will the street sweeper be in my area?

The sweeper takes approx 1 1/2 to 3 weeks to get back to your area once it has been there. For more information call the Street Department at 512-352-5818.

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Taylor City Cemetery

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1. When is the Taylor City Cemetery open for visiting?

The Taylor City Cemetery is open for people to visit their loved ones from 7 AM to 7 PM. The Cemetery office hours are Monday - Friday, 9 AM to 4 PM should you need assistance locating a loved one's grave.

2. How do I locate a grave?

1. You may contact the Cemetery Coordinator either in person at the cemetery office or by phone, 512-352-3531, during business hours, 9 AM to 4 PM, Monday through Friday.

2. Use the Name's List, Addition Maps, and Cemetery Map. 

         1. View Names List, find your loved one by Last Name. Names are separated alphabetically via the tabs.

         2. Using the grave location information, locate the corresponding Addition Map, 

                   a. 4th Addition, 3rd Addition, 2nd Addition, 1st Addition

        3. The tabs in each edition map correspond with the Block letter or number in each addition.

        4. Use your Cemetery Map to locate the appropriate Block and Lot your loved one is located in. Note: on the Cemetery Map, each small square in the Blocks, is a cemetery lot, consisting of 8 spaces.

       5. You can then use the Google Map View to drive or walk to the appropriate Block your loved one's lot/space is located.

3. How do I schedule a burial or service?

To schedule a service or burial, please call the funeral home handling your loved one's arrangements. Burials and services may be held between 9 AM and 3:30 PM, Monday-Saturday. All burials and services must be scheduled with the Cemetery Coordinator a minimum of 48 hours prior to the time of the service. Weekends and City Holidays do not count in the 48 hour time period.

Funeral Directors, please fill out this form : Burial Request Form

4. Can I place flowers on my grave?

Flowers, real or artificial, may be placed on your loved one's grave. One set or bouquet of flowers is allowed per grave. 

Absolutely NO GLASS containers are allowed to be placed on grave spaces.

Please see our No Clutter Clause Effective May 2022 or our Rules and Regulations Booklet to see guidelines on flower placement and a detailed list of other items that are prohibited to lay at the gavesite.

5. What are the cemetery rules?

Various rules and regulations have been put in place to maintain the proper beautification and aesthetics of the Taylor City Cemetery.

You can read more in the Rules and Regulation Booklet

You can also obtain a hard copy by either coming by the Cemetery Office, 9AM-4PM Monday-Friday, or email your name and mailing address to morgan.cook@taylortx.gov 

6. How can I place a headstone on a grave?

Headstones are not required however are encouraged. Taylor City Cemetery does not provide any grave marking item.

Most funeral homes following a burial will place a metal or plastic "Temporary Marker" on the grave. 

Headstones must be approved by the Cemetery Coordinator before being placed. Size restrictions do apply and vary depending on the location of the grave.

Please contact the Cemetery Coordinator during business hours to verify the applicable headstone regulations.

Headstone installations are required to be performed by a certifiable Monument business due to the required installation specifications set forth by the Cemetery.

All new headstone installations must be scheduled with the Cemetery Coordinator a minimum of 48 hours prior to setting along with the payment of the marking fee (See Fee Schedule).

Headstone work must be performed Monday-Friday, 9AM-4PM, same as the Cemetery business hours.

7. My loved one's grave has sunk. How do I fill it?

Fresh graves are typically left with a mound of excess soil to allow the natural settling of the soil while maintaining a level consistent with the ground around the grave.

In the event of rainy weather, the soil in the grave will settle more and faster causing the grave to "sink". We strive to fill these as soon as we are able. In the event your loved one's grave has sunk, please call the Cemetery Office and let them know your loved one's grave needs more soil.

8. How many people can be buried in one grave/space?

Per cemetery regulations, no more than two sets of remains shall be buried in one grave in the following circumstances:

• Both sets of remains (2 different people) are cremains/ashes.
• One person is buried first in casket burial, the second person's remains were cremated which are to be buried above the casket.
• We do NOT allow double depth burial of two casketed remains.

9. Can I put rocks or gravel on a grave?

All graves, once the ground has settled, must be covered by natural grass. You may place sod and plant grass (as long as it's native and non-invasive) on your loved one's grave once the ground has settled. (We recommend approximately 6 months from the date of burial).

However, absolutely no rocks, gravel, stone, or any other material may be placed on or used to cover a grave.

Please refer to our No Clutter Clause Effective May 2022  or our Rules and Regulations Booklet for current guidelines.

10. Does Taylor City Cemetery require a grave vault?

The cemetery has no requirement for any outer burial containers, i.e., concrete liners or vaults. However, using one is recommended as it does help prevent the cemetery grounds from sinking in over time.

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Taylor Streets Project 2020

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1. Why has the City of Taylor included this project as part of the Bond Street Reconstruction Project?

The Taylor Streets Project uses funds from the 2019 Infrastructure Bond to improve roads, address drainage issues, replace water and wastewater lines, and repave driveways within the City’s right-of-way. Five streets will be reconstructed as part of the project. The project will improve mobility and safety along the following streets:

• W. Lake Drive (from Carlos Parker Blvd. to Old Georgetown Road) 
• 3rd Street Reconstruction Project (from Shaw Street to Davis Street) 
• Lynn Street (from W. Lake Drive to Gilmore Street) • Robinson Street (from Givens Lane to south of 4th Street) 
• Edmond/Mills/Cecilia Street (from 7th Street to McClain Street)

2. What improvements will the Taylor Streets Project provide?

By the end of the project, crews will complete a variety of improvements including: 

• Replace deteriorated pavement with new roadway 
• Address drainage issues, add curb and gutter and replace culverts 
• Improved utilities with new water line and waste water line 
• New sidewalk along the north side of W. 3rd Street and the west side of Robinson Street 
• Repave driveways within the City’s right-of-way

3. When does construction start?

Construction is beginning mid July on W. Lake Drive and on 3rd Street. Construction dates for Lynn, Robinson and Edmond Streets are being scheduled.

4. When will this project be complete?

Construction is anticipated to be complete by Summer 2021.

5. What are your working hours?

Typical work hours are between 7:00 a.m. and 7:00 p.m. Monday through Friday. Work may occur occasionally Saturday.

6. Will access to my property be affected?

During construction, streets that are part of the Taylor Streets Project will remain open to local traffic. The street will be closed to through traffic, however the contractor will provide access for trash pick up, mail deliveries and special deliveries.

7. Will my property be affected?

Items located within right-of-way may need to be removed and relocated. . Existing conditions of driveways included in the project limits will be documented prior to repaving. Residents whose properties may be affected by construction will receive a notification no less than 48 hours before work begins.

8. Will my water service be interrupted?

If it is necessary to turn off your water service for any length of time, the Contractor will notify you 72 hours in advance with a date and time frame.

9. Where will I park?

Please avoid parking on the street during construction hours.

10. Who do I contact if I have more questions?

If you have any difficulties or questions during the construction period, please contact the Construction Inspector, Clayton Craig at 512-517-8713 or by email at clayton.craig@hdrinc.com.

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TUF

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1. What is a transportation user fee?

The Transportation User Fee (TUF) is a fee assessed to residents and businesses, based on the traffic levels generated by each dwelling unit or business.

2. Why does Taylor need a TUF?

Investing and maintaining Taylor’s streets and infrastructure is a top priority that pays dividends in the long run. For far too long, roughly 50 years, the deterioration of Taylor’s streets has been an issue at the forefront of public debate in our City. The amount of money it would cost to fix all the “poor” rated streets in Taylor is upwards of $30-60 million dollars since 57% of the streets are rated “poor.” The City’s general fund currently cannot support such a large expense and many different options were considered, with the help of the community, to come up with a solution to solve the street problem. Ultimately, a transportation user fee was presented, collaborated upon with the public and formally adopted on Feb. 11, 2016 by City Council.

3. What are the current rates for the TUF?

Residents who are within the City limits of Taylor will be assessed a flat fee of $8 per month on their utility bills. Commercial rates will be split into 6 tiers with corresponding flat rates for each tier as follows:
• Tier 1- $25
• Tier 2 - $33
• Tier 3 - $50
• Tier 4 - $66
• Tier 5 - $84
• Tier 6 - $133

4. How do you classify my business?

The initial method generating the trip factors was based on type of use categories as defined by the Institute of Transportation Engineers Trip Generation Manual, 9th Edition. Rather than use the numerous, varying amounts from the trip generation factors, the City chose to compile a trip factor index. The trip factor index combines similar businesses into one category and assigns the lowest trip factor of the businesses in that category. The trip factors listed in the trip factor index are derived from the Institute of Transportation Engineers Trip Generation Manual, 9th Edition and are the number of trips anticipated to and from a property per its land use and established units.
The City has chosen to group businesses into tiers (rate categories) based on the base trip rate. For each nonresidential property, except lodging, schools, and outdoor recreation, the building area, in square foot, on the property will be multiplied by the appropriate trip factor from the trip factor index in to arrive at a monthly base trip rate. Properties fitting in the lodging, school, and outdoor recreation categories will calculate the monthly base trip rate of the property by multiplying the appropriate trip factor by the quantity of the unit specified in the trip factor index. The monthly base trip rate value will determine which tier the nonresidential property is classified. For each non-residential customer, the building area on the property will be multiplied by the appropriate trip generation rate (as determined by the zoning) to arrive at a value. This value will be compared to ranges that define whether the customer is Tier 1, 2, 3, 4, 5 or 6.
A formula of using the monthly base trip rate in the City of Taylor Transportation User Fee Schedule and land uses established categories for nonresidential customers. The trip factors listed in the trip factor index are derived from the Institute of Transportation Engineers Trip Generation Manual, 9th Edition and are the number of trips anticipated to and from a property per its land use and established units. For each nonresidential property, except lodging, schools, and outdoor recreation, the building area, in square foot, on the property will be multiplied by the appropriate trip factor from the trip factor index in to arrive at a monthly base trip rate. Properties fitting in the lodging, school, and outdoor recreation categories will calculate the monthly base trip rate of the property by multiplying the appropriate trip factor by the quantity of the unit specified in the trip factor index. The monthly base trip rate value will determine which tier the nonresidential property is classified. For each non-residential customer, the building area on the property will be multiplied by the appropriate trip generation rate (as determined by the zoning) to arrive at a value. This value will be compared to ranges that define whether the customer is Tier 1, 2, 3, 4 or 5.

5. How long will the TUF be in place?

The ordinance outlines a three (3) year review period to periodically review the ordinance and TUF.

6. When will the TUF be implemented?

The TUF is scheduled to be implemented beginning June 1, 2016.

7. What will the money collected be used for?

The projected revenue from the TUF of more than $700,000/annually will be split between paying for a percentage of the repair of poor rated streets and the maintenance of all streets, with a small amount for sidewalk repairs.
The ordinance outlining the TUF (Ordinance 2016-03) specifically states that a transportation fund will be established beginning June 1, 2016 where all fees will be deposited for the purpose of construction and maintenance of the transportation system.

8. How will I know when my street will be fixed?

Because of the extent of the streets in disrepair, project prioritization will take some time to develop. As soon as a project list is available, it will be published and shared by the City.

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Water, Garbage and Recycling Services

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1. How do I dispose of bulk garbage items?

The trash company will remove one bulk item per week on your trash day. Please contact Utility Billing at 512-352-2066 to request a bulk item pick up prior to your trash day. No construction material (wood, sheetrock, carpet, etc.) will be removed. Also any item that may have contained Freon will only be removed with a certificate stating that the Freon has been removed.

2. What type of recycling services are available to me?

For single-family homes that are currently on the city's Trash Collection Program

While regular trash pickup happens every week, the blue 95-gallon recycling containers will be emptied only every other week.

• For questions regarding your service week please click here for a map. 
• PICKUP TIME:  Please have carts outside at your curb by 7 a.m. on your pickup day. 
• Missed pick-up: If your cart wasn't emptied on your pick-up day, please call 512-352-2066

• Download the app: Waste Connections has a mobile app to stay connected with updates, service schedules, reminders, alerts and recycling information.

  Apple (IOS) App Here
  https://bddy.me/393et5H

  Google (Android) App Here
  https://bddy.me/33xt4W4

NOTE:  Bottle caps and plastic lids may be recycled, but WC asks they be removed from the bottles. If attached, the caps and lids shoot off during the compaction process and can be dangerous to workers.

3. Why should we recycle?

Recycling conserves natural resources, saves landfill space, creates jobs and conserves energy.

4. What items are recyclable?

Newspaper, magazines, catalogs, office paper, school paper, paper food boxes, shoe boxes, corrugated cardboard (flatten and fold to not larger than 3 feet X 3 feet square), soft bound books, junk mail, aluminum and steel cans, plastic food, beverage and household product bottles and jugs with #1, #2, #3, #4, #5, #6 and #7, glass bottles and jars.  Please: no film plastic, Styrofoam or any glass other than food and beverage containers.

5. When will our recycling cart be serviced?

Collection of the recyclables will occur on an every-other-week basis on your normal trash collection day. Each residence will be provided with a collection calendar and the calendar may also be viewed on the City of Taylor's website.

6. Are we able to have an extra recycling cart?

Yes.  The extra recycling cart(s) are $2.50 per month each.

7. Can I refuse to have a recycling cart if I don't want a cart?

Yes, however you will still be billed the $2.50 per month as all other residents.

8. Will I still be charged if I don't want a recycling cart?

Yes. In order to keep the cost low for all residents, this is necessary.

9. What if my recycling cart wasn't emptied on my pick-up day?

For missed pick-ups, please contact the City's Utility Billing Department at 512-352-2066.

10. If my cart is lost/damaged/stolen can I have another one?

Yes.  Simply call the City of Taylor Utility Billing Department at 512-352-2066 to request the replacement. Repeated lost/damaged/stolen incidents may require the purchase of the replacement cart.

11. When will my first charge for Curbside Recycling show up on my utility bill?

The $2.50 per month cost will begin with the March 5, 2018 billing cycle, and follow according to the normal billing cycle thereafter.

12. What happens if I put recyclables in the wrong cart?

If recyclables are in the trash cart they will be collected as trash and delivered to a landfill.

13. What happens if trash is placed in the recycle cart?

Contamination causes real problems at the recycling facility. The value of the recyclables is decreased and will eventually increase the cost of recycling. If the driver sees the trash in the recycling cart the cart contents will not be collected.

14. My recycling was not picked up on my scheduled day. What should I do?

Call Waste Connections Customer Service Office to report the miss. The representative will have the appropriate instructions for that day and time of day. The Customer Service Number is: 512-282-3508.

15. How will I know the Holiday Pick-up Schedule?

Holiday pickup schedule is included in the calendar and on the City of Taylor's website. It is also published in the monthly newsletter, Community Connection, and on the city's social media pages. 

16. Where do my recyclables go / what are they used for?

Recyclables are manufactured in to new products; some in the United States and some in other countries around the world. Generally, they are manufactured back in to the same or similar products but sometimes they become a different product. For example, plastic soda bottles are often shredded and re-purposed as insulation in winter clothing, automobile interiors or other consumer goods.

17. Can I tour the Recycling Center?

Waste Connections can arrange for group tours of the Balcones Recycling Center in Austin. Call 512-282-3508 for information.

18. How do I report a water emergency after hours?

Call 512-352-3251 for assistance for water or street emergencies after 5 p.m. weekdays and all day on the weekends. Your call will be answered by Police Dispatch who will contact the Public Works staff on call.

19. How do I dispose of brush?

The City no longer has a chipping service. However, the garbage provider, Waste Connections, will pick up bundled brush at the curb each week on your regular garbage pick up day. For piles of unbundled brush, contact Waste Connections for free estimates at 866-282-3508. Brush may also be taken to the Williamson County Landfill in Hutto located at 600 Landfill Road on FM 1660. For information on fees and hours of operation contact the Landfill at 512-759-8881.